Printer-friendly version

Quotations referenced across the site sorted by date of post (descending). Click on the (light-blue) link(s) above the quotation to view the quotation within the context of an article. Quotations without links are pending for articles yet-to-be-published. Click here for a simple alphabetical listing of quotations

Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns — the ones we don't know we don't know. Rumsfeld, Donald, Former United States Secretary of Defense (2003). 2003 Foot-In-Mouth winner of the Plain English Campaign

… you'll be able … to drop the old ways of people management - based on threats, manipulation and domination - and pick up the twenty-first century ways - based on sharing, co-operation and consensus. Phil Baguley, 2001, Performance Management

You must build a methodology for deciding go / no-go at each stage in the research process. What are the most important questions to resolve for unambiguous decision making at each stage in the progression of the R&D candidate? Only then can we decide whether or not a candidate should be allowed to continue to the next stage. Illustrative Management Consulting Website Text (~2009)

Without firm fixed goals folks declare victory regardless of the outcome - essentially it becomes political-based evaluation. This leads to dissatisfaction on the part of the funder and to even firmer goals for the next round. Pharmaceutical Industry Colleague (2009). Personal Communication

With Lipitor™ we could have lowered the dosage to be much safer than and just as good as our nearest competitor, Zocor™. This was our original plan. We opted instead to raise the dosage; to be much better at reducing cholesterol but with the same safety profile. This decision I believe is what made Lipitor™ the biggest selling drug in pharmaceutical history. DIA Pharmaceutical Industry Survey+ Participant

Why have any employees at all? Why have a building? Why not just sit [at] home, wearing ... jammies and bunny slippers, sipping a nice cup of tea, and outsource everything? Michael Munger, Bosses Don't Wear Bunny Slippers: If Markets Are So Great, Why Are There Firms?

What are you going to tell me that every other management consultant hasn't already said? Pharmaceutical Industry Colleague (2009). Personal Communication

Well, I don't know as I want a lawyer [outsourcer] to tell me what I cannot do. I hire him to tell me how to do what I want to do. Morgan, J. P. (late 1800’s). cited in… The Life of Elbert H. Gary (Tarbell, 1925)

We’ve tried that and it doesn’t work. Pharmaceutical Industry Colleague (2009). Personal Communication

We would hold wakes at the death of a project. The whole team would get together and have a meal and some drinks. Pharmaceutical Industry Client (~2000). Personal Communication