Product Safety, Evidence Gathering

If we generate world class revenues, then we will attract world class litigants, who seek out deep pockets for their pursuits...

Product safety is paramount. How do we gather evidence that our product is safe? How do we ensure that safety is designed into the product or its usage? A World Class R&D organization positively eliminates known safety issues, and excels at uncovering unexpected safety issues during product design and development.


Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns — the ones we don't know we don't know. Rumsfeld, Donald, Former United States Secretary of Defense (2003). 2003 Foot-In-Mouth winner of the Plain English Campaign

Expect the unexpected+. It sounds like a contradiction in terms or even worthy of ridicule, but it is actually the subject of serious research, for example, see Weick.

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More Core Arguments for Evidence Gathering