Organizational Behaviors, Maturity Matrix

SubFocus Level 1 - Limited Level 3 - Basic Level 5 - Advanced
Key Tests of Behaviors One-size-fits-all+ approach to the design of activities, using the same approaches for both innovative R&D and copycat products+ Some customization of activities in the beginning, based on idealized visions of the work, but once designed it is considered frozen Explicit recognition of the uniqueness of behavioral needs by type of R&D, and especially during key behavioral moments+
Behavior Fundamentals+ Lack of recognition that behaviors are messy. Only shallow insights into the behavioral needs for creative enterprises Recognition that behaviors are messy, with few insights on how to proceed in the face of the messiness Acknowledgment that behaviors are messy, and we defer to time-tested findings in academic literature that cover broad swaths of behaviors
Consistency of Signals+ Mechanical approaches to incentives, administrative activities, and investments in R&D often at odds with calls for greater creativity or non-mechanical behaviors+ in the science Great care taken on the signals sent to researchers in their core activities. Little or no coordination of these signals with infrastructure, admistrative, work incentives and other non-core signals Explicit recognition of the dangers of mixed signals to the passions and enthusiasms needed in creative endeavors. Explicit modeling of all signals to ensure consistency
Design of Work Activities Many activities still designed with an eye on the behaviors expected from a repetitive manufacturing environment Innovative product development teams differentiated and given greater flexibility. This is on a case-by-case basis All activities formally designed with an eye on the behaviors needed for effective R&D in a creative endeavor
Reliance on Trial & Error+ Top-down design of activities using an idealized vision of how the task should improve effectiveness of R&D Piloting of new task designs, still with little thought to the behavioral needs for innovative product development Acknowledgment that behaviors are messy, and the only way to find effective work activities is through continuous Trial & Error

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