Behavior Fundamentals, Organizational Behaviors

Organizational Behaviors acknowledges the ugliness of behaviors...

We address behaviors in the aggregate rather than within specific individuals. Academic disciplines studying behaviors typically address large blocks of individuals. For example micro-economic work in Revelation+ shows how to design transactional systems that make it advantageous for most individuals to reveal their hidden information (e.g., e-bay forces bidders to reveal their highest bids through its bidding mechanisms).

We rely on behavior fundamentals+ in the design of work activities, and not to specific measures addressing specific behaviors (e.g., Not Invented Here+). This rule will be relaxed later when we look at pathologies.

The exhibit shows behavior fundamentals we might look for in the design of Evidence Gathering activities. For innovative products, we often use the criteria on the right. For product add-ons or copycat products+ we refer more to the mechanical criteria on the left. This also reinforces a key difference in the design of activities for R&D versus manufacturing (or any other transactional-based corporate function). Designing competition into a work activity can lead to more work and less efficiency. In World Class R&D we're more interested in effectiveness.


More Core Arguments for Organizational Behaviors